Service

Service, support & training

Service partners

Always there for you, wherever you are

Pematech's experts are there for you all around the world. This applies to our own experienced service employees as well as competent partners at your location (1st level support).
We'll keep your testing and assembly lines going reliably and use detailed analyses to make targeted optimizations to your plants and production processes.

Headquarters

  • Germany

Local service partners

  • USA
  • Mexico
  • China

Services

Made-to-measure services for testing and assembly lines

Do you require skilled support for operating and maintaining your Pematech testing and assembly lines? We're happy to help with custom service packages. All around the world!

 

  • Custom support agreements with a defined reaction time (hotline)
  • Remote support for fast solutions to problems
  • An experienced in-house maintenance team along with extensively trained service partners around the world
  • Spare parts service for the entire lifecycle of your testing or assembly line
  • Support with relocations
  • Analysis of existing plants and optimization recommendations
  • Employee training for operation and maintenance of plants

Training

Made-to-measure training

We get your employees fit for looking after your plants. Whether it's operation, service, maintenance or troubleshooting. We offer made-to-measure training courses at your premises in accordance with your needs and current knowledge levels.

Remote maintenance

Remote maintenance?
Not a problem!

Secure access to the plant network all around the world for fast help whenever you need it. A router establishes a secure tunnel between Pematech and the machine. Thanks to a key switch, the plant operator is in charge of remote access, and can activate or deactivate a remote session at any point.

SEND A SERVICE INQUIRY TO PEMATECH

Please feel free to use the service form below to submit a service inquiry to Pematech.
After receiving your inquiry, we'll get back to you as soon as possible.

Form - service

Service
*Required fields

By submitting this service inquiry, the customer agrees to meet the costs for any resulting service activities. Warranty cases are excluded from this.

We process your data in accordance with the data protection provisions of Pematech, which you can view here.

Contact us

How can we help?

Eva Möbius

Head office/purchasing