Data protection

Data protection

Pematech GmbH's data protection declaration

The protection of privacy is extremely important for the future of Internet-based business models and for the development of an Internet-based economy. With this data protection declaration, Pematech GmbH wishes to underline our commitment to protecting your privacy. Below, we explain how Pematech GmbH deals with personal data on this Website. This data protection declaration applies to this Website and to all Websites that reference this data protection declaration. In certain circumstances, other data protection conditions apply to individual Pematech GmbH companies. Please read the data protection declarations of all Pematech GmbH Websites that you visit carefully.

Global data protection standards
Our handling of personal data is based on global principles and standards relating to transparency in the use of personal data, respect for and the affording of rights of choice, access regulations, and regulations pertaining to data integrity, data security, data disclosure and the monitoring of the legitimacy of processing. In particular, Pematech GmbH observes the EU General Data Protection Regulation as well as the German Federal Data Protection Act.

By using this Website, you consent to your data being stored and used as described below. Any changes to this data protection declaration will be made known on this page so that you can always remain informed about the data that Pematech GmbH stores and how this data is used. Where data protection legislation so requires, we will also expressly request your consent to the further processing of the personal data collected on this Website or provided by you.

Personal data
Personal data is information about personal or factual matters relating to a certain or identifiable natural person. This information includes your legal name, address, telephone number and date of birth. Information that cannot be associated with your actual identity such as popular Web pages or the number of users of a site is not personal data.

Capture and processing of personal data
Pematech GmbH wants to be able to better understand your wishes and interests and to offer you the best service possible. For this reason, Pematech GmbH collects and uses personal information in the way described below and in accordance with applicable data protection legislation. When you visit our Website, our Web servers temporarily save the connection data of the querying computer to ensure system security and use cookies and other Internet technologies ("automated tools" and "integrated Web links") to acquire general information about the users of our Website and their interests. Below, we explain which technologies are used and the type of information that they capture.
We also collect and process data that you give to us voluntarily when, for example, you register for events, subscribe to our newsletter, take part in online questionnaires, join discussion groups or forums, or make purchases.

What data do we collect and why?
Pematech GmbH uses the collected data to provide you with a consistently high level of individualized service. Pematech GmbH only uses your data as described in this declaration or as communicated when you enter it. Any subsequent change to the purpose requires your express consent unless the change in question is permitted in another way through applicable legal provisions.

Among other things, we process your data for the following purposes:

  • To process orders and deliver ordered products
  • To inform you about new products, special offers and other issues. In some cases, this can include information from other companies and business partners if their products usefully complement the products of Pematech GmbH.
  • To tailor information about our products to your precise needs. This allows us to provide you with information about the exact products that interest you.
  • So that we can contact you, answer customer inquiries and provide you with information on shipping and billing issues
  • To carry out voluntary customer questionnaires so that we can constantly improve our services and products
  • To process job applications
  • To meet contractual duties

IP addresses
IP addresses are used for the analysis of malfunctions, Website management and acquisition of demographic information. We also use IP addresses and, if applicable, other information that you have made available to us on this Website to determine which pages on our site are called and which topics interest our users. The knowledge we acquire is used to enable us to offer you even better information about our products. Pematech GmbH only stores data of this kind in anonymized form and does not associate it with user profiles without the consent of the relevant registered user. When you visit our Website, we only record the domain by default. Pematech GmbH only records data in connection with your visit to our Website. We do not collect personal data during your visits to the Websites of other companies or organizations that do not belong to Pematech GmbH.

Cookies are used to enable the display of personalized content, so that you do not have to repeatedly enter passwords, to identify your orders and to adjust the information we offer you in line with your user behavior. 
You can also use our Website if you do not accept cookies. You can deactivate the saving of cookies in your browser, restrict them to certain Websites or set up your browser so that it notifies you if a cookie is sent. You can delete cookies from your PC's hard drive at any point ("Cookies" folder). However, please note that if you do so, the display of our Website will be subject to restrictions and reduced user guidance.

E-mail addresses
If you provide us with your e-mail address, we will contact you by e-mail only. We will not pass your e-mail address on to third parties outside Pematech AG. You can choose to no longer receive e-mails from Pematech GmbH whenever you want.
Depending on the settings of your e-mail program, information might be passed automatically to Pematech GmbH when you send an e-mail to us.

Disclosure of personal data
As a globally active company, Pematech GmbH has a global Internet presence. Information that you provide via one of our Websites might therefore be transferred to a server in this country or in another country. Your privacy is protected globally, since all of our Websites are subject to the data protection provisions described here. We process your data globally within Pematech GmbH in order to handle your inquiries and orders and to allow us to constantly further improve our services and products.

If necessary, information will also be passed on from Pematech GmbH to our business partners, service providers, third parties and subcontractors. This might be necessary in order to render a service you require, e.g. to handle orders, for customer service purposes or in order to inform you about services or products.
When passing on personal data to third parties, we restrict this to the information required to render the services in question. The relevant third-party provider is allowed to use this personal data only in order to render the required service. Your personal data will not be passed on, sold or otherwise made available to third parties for marketing purposes without your express consent. Pematech might be forced to disclose your data and associated information if requested to do so by the courts or authorities. We also reserve the right to use your data to assert or defend legal claims. If our company is acquired by or merges with another company, it might be necessary to disclose or pass on personal data to potential or actual buyers. In such cases, Pematech AG will do its utmost to protect your data to the greatest extent possible. In compliance with applicable law, we reserve the right to store and pass on personal data and other information in order to detect and combat illegal activities and attempted fraud or violations of the usage conditions of Pematech GmbH.

Security of personal data
Pematech GmbH takes all necessary technical and organizational security measures in order to protect your personal data from loss and misuse. This means that your data is saved in a secure operating environment that is not publicly accessible. In some cases, your personal data will be encrypted using Secure Socket Layer (SSL) technology when transmitted. This means that the communication between your computer and the Pematech GmbH servers takes place using a recognized encryption method if your browser supports SSL. If you wish to contact Pematech GmbH via e-mail, please note that we cannot ensure the confidentiality of the information you send. The content of e-mails might be visible by third parties. We therefore recommend that you send any confidential information to us by post only.
All of our employees are required to observe data protection and secrecy in accordance with the GDPR.

Data protection declaration for the use of Matomo
With your consent, we use the open source software Matomo to analyze and statistically evaluate the use of the website. Cookies are used for this purpose. The information about website usage obtained in this way is transmitted exclusively to our servers and summarized in pseudonymous usage profiles. We use the data to evaluate the use of the website. The data collected is not passed on to third parties.
The IP addresses are anonymized (IP masking), so that an assignment to individual users is not possible.
The processing of the data is based on Art. 6 para. 1 p. 1 lit. a GDPR. We thereby pursue our legitimate interest in optimizing our website for our external presentation.
You can revoke your consent at any time by deleting the cookies in your browser or changing your privacy settings.

Links to other Websites
Our Website might contain links to the Websites of third-party providers. Pematech GmbH is not responsible for the data protection measures or content of Websites outside Pematech GmbH.

Data storage
Pematech GmbH only retains personal data for as long as required in order to fulfill its intended purpose or comply with legal provisions.

Rights of access and rectification
You have the right to check any of your personal data that we have saved and to have it rectified if you believe it to be obsolete or incorrect. Simply send an e-mail to the address provided below.

Right to revoke consent
You are entitled to revoke your consent for the use of personal data at any point, effective for the future. Simply send an e-mail to the address provided below.

Information about personal data
If you have questions about this data protection declaration or if you want to know what personal data we have saved about you, please contact our data protection officer.

Pematech GmbH
Mr. Ralf Pacher
Robert-Gerwig-Str. 23/25
78315 Radolfzell / Germany
E-mail: Datenschutz(at)

Changes to this data protection declaration
We will update this data protection declaration (if necessary) due to changing circumstances such as changes to applicable data protection legal provisions.

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